Hotel Policy &
House Rules
Welcome to Sun Plaza Suites. By confirming your reservation and checking in, you agree to comply with the following Hotel Policies and House Rules. These rules are in place to ensure your comfort, safety, and satisfaction, as well as that of other guests. Violations may result in additional charges, eviction without refund, or involvement of law enforcement.
1. Identification & Registration
› Minimum age: 18
› A valid photo ID (Passport or national ID) and credit card are required at check-in
› Some rates may include breakfast, others may not. Check your confirmation number
2. Payment & Cancellation
› Full payment is due upon check-in unless otherwise stated in your booking terms.
› We accept Visa, MasterCard, Amex, Cash, and Bank transfers (no cheques or foreign currency).
› A valid credit card is required to secure the booking and for incidentals.
› Sun Plaza Suites reserves the right to pre-authorize credit cards prior to arrival to verify validity.
› If a credit card is declined and alternative payment is not provided within 24 hours, the reservation may be cancelled without notice.
› Free cancellation is available up to 14 days prior to arrival, by 14:00 local hotel time.
› Cancellations made after this deadline will be charged 100% of the total reservation amount.
› In case of no-show, the full stay will be charged.
3. Check-in/out
› Check-in: from 14:00
› Check-out: until 12:00
› Early check-in / late check-out may be possible depending on availability and may incur a charge.
› Guests must return all key cards at check-out. A €5.00 fee applies for lost/unreturned cards.
› Failure to check out on time may result in additional charges or removal of belongings.
4. Rules
› Quiet hours: 22:00 – 08:00
› Only registered guests are allowed in the rooms
› No loud noise, disturbances, or in-room parties at any time.
› Strictly no parties or events are allowed. A €200 fee applies for any violations.
› This property does not accommodate hen, stag, or similar parties.
5. Smoking Policy
› All indoor areas are strictly non-smoking.
› No use of e-cigarettes, candles, incense, or essential oils.
› Designated smoking areas are provided outside.
› A minimum €200 deep cleaning fee will apply. Additional charges may apply if the room is rendered unsellable due to smoke odor or damage.
6. Pool Area
› Open daily: 08:00 to 20:00.
› Adults only (18+) – no exceptions.
› No lifeguard – swim at your own risk.
› No glassware, running, or disruptive behaviors.
7. Breakfast
› Served daily from 08:00 to 10:30 at Suite34 (200 meters away from the hotel approx. 2 minutes walk).
› Guests booked on a Room Only basis can purchase breakfast vouchers at Reception for €12.00 per person/day.
8. Housekeeping &
Linen Policy
› Rooms are cleaned daily between 08:00 and 15:00.
› Towels are changed every 2 days. Place used towels on the floor to request replacement.
› Linen is changed every 3 days, provided personal items are removed from the bed and staff can access all sides.
› Additional linen changes available upon request at Reception.
› Guests are encouraged to reuse towels to help reduce water consumption.
9. Do Not Disturb &
Room Access
› ”Do Not Disturb” signs will be respected for up to 36 hours.
› After 36 hours, staff may enter for cleaning, safety checks, or maintenance.
› Management reserves the right to enter rooms at any time in cases of emergency, suspected illegal activity, or policy violations.
› Law enforcement will be granted immediate access to hotel rooms if required.
10. Damage & Liability
› Guests are responsible for any damage caused to hotel property.
› Charges may apply for breakage, loss, or extra cleaning.
› The hotel is not responsible for loss or theft of valuables left in rooms or public areas.
› Use the in-room safe box to store valuables and avoid misunderstandings.
› Commercial photography or filming is not permitted.
11. Visitors & Occupancy
› Visitors are allowed only with Reception approval and must leave by 22:00.
› Visitors must be accompanied by the registered guest at all times.
› No overnight visitors.
› Maximum room occupancy limits must always be observed.
› The hotel reserves the right to refuse entry to non-registered visitors at its sole discretion.
12. Food, Hygiene & Waste
› Food must be stored in the refrigerator to avoid attracting insects.
› Do not dispose of food, sanitary items, or waste in toilets, use the bins provided.
› Improper disposal may cause plumbing issues and result in charges.
13. Parking
› Free limited parking spaces available for guests.
› The hotel is not responsible for damage or theft of vehicles or belongings left inside.
14. Luggage Storage
› Luggage may be stored before check-in or after check-out, subject to space availability.
› Storage is limited to 5 days maximum.
› Items are stored at the guest’s own risk.
› EU adapters are available at Reception for a €5.00 fee.
15. Guest’s Belongings & Security
› Rooms include an electronic safe box for storing valuables.
› The hotel is not responsible for any loss, damage, or theft of personal belongings, including those in the room, safe, or public areas.
› Guests are advised to turn off all electrical devices, remove key-card from holder, lock doors and windows when leaving their suite.
16. Welcome Amenities
› Enjoy a complimentary welcome drink: coffee, tea, and bottled water.
› Refills are available at Reception for a small fee.
17. Management’s Rights
› Management reserves the right to evict guests without refund for violations or disturbances.
› The hotel may remove guest belongings from rooms in such cases.
› Guests must behave respectfully and avoid causing nuisance to others.
18. Legal & Government Regulations
› Guests must comply with all applicable Cyprus laws and government regulations.
› Management will cooperate with authorities in cases of illegal activity.
19. No Tenancy Rights
› Staying at the hotel does not create a tenancy or residency.
› The hotel retains full legal possession of all premises.
20. Best Price Guarantee Policy
› Sun Plaza Suites – Ayia Napa
At Sun Plaza Suites, we guarantee the best available rate when you book directly with us through our official website, email, or telephone.
Book direct with confidence knowing you are securing the best price for your stay.
Found a Lower Rate?
If you find a lower publicly available online rate for the same Room/Studio, we will match it — provided you notify us within 24 hours of making your direct booking and at least 48 hours prior to arrival.
Rate Match Conditions
The lower rate must:
Be publicly available and immediately bookable online
Be available at the time of our verification
Match exactly in:
Room/Studio type
Check-in and check-out dates
Length of stay
Cancellation policy and booking conditions
Included services (e.g. breakfast, promotions, non-refundable terms)
Be in the same currency
Exclusions
This guarantee does not apply to:
Member-only, loyalty, or reward program rates
Mobile app exclusive rates
Corporate or negotiated rates
Package bookings (e.g. flight + hotel)
Coupon, voucher, or promotional code discounts
Flash sales or limited-time promotions
Opaque or hidden hotel booking platforms
Pricing errors, technical errors, or currency conversion discrepancies
Sun Plaza Suites reserves the right to verify all claims and to determine eligibility at its sole discretion. This policy may be amended or withdrawn at any time without prior notice.
Direct booking. Best rate. Guaranteed.
21. Force Majeure Clause
› The hotel shall not be held liable for failure to perform obligations due to events beyond its control, including but not limited to natural disasters, government restrictions, pandemics, utility failures, or force majeure events.
22. Policy Changes
› Sun Plaza Suites may update these policies at any time without prior notice.
› Updated policies will be available at Reception and on our website.
› Changes made before check-out form part of the guest agreement.
Changes to These Terms
We may update these terms at any time. Updated terms will be posted on our website
We thank you for choosing Sun Plaza Suites. Your comfort, safety, and satisfaction are our top priorities. Please contact the Front Desk at any time if you have questions or need assistance.
- Sun Plaza Suites Management
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Contact Us
Agias Mavris 29-31,
Ayia Napa, Cyprus, 5330
+357 23 721621
+357 99072750
info@sunplazasuites.com